Our multinational partner is a leading provider in crypto exchange, and the developer of its own e-wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). Our partner is also a trusted brand by hundreds of large institutions seeking access to crypto markets. They are sponsors to such clubs as Manchester City or MacLaren in F1.

They are now building their brand new hub in Budapest and looking colleagues to join their Risk management team.
As the member of the team you will be responsible for investigating and resolving payment/financial related cases escalated by the customer service team.

The job:

• Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file.
• Ensure confidentiality of all information collected during investigation.
• Review customer transactions to identify fraudulent activities such as account take over, friendly fraud, identity theft and similar acts/risks.
• Contact customer via phone and/or email to validate the transactions activities and account information.
• Resolve customer issues within the scope of existing service level agreements.
• Investigate chargebacks / fraud claims and provide analysis on loss trends. Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.
• Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk; and prepare a comprehensive investigation report for all cases.
• Recommend anti-fraud processes for changing transaction patterns and trends.
• Generate suspicious activity reports and risk management reports for Managers.

What the company can provide:

• excellent base salary package
• laptop
• annual bonus
• after probation period: Fitness reimbursement (190.000 HUF annually)
• learning reimbursement (300.000 HUF annually)
• transport allowance
• meal allowance (weekly Wolt voucher)
• thorough training on crypto and provided service to be a professional in your job
• modern office environment and an international team

What We Look For In You:

• Fluency in English
• Excellent communication and problem-solving skills, capable of effectively handling various user complaints and complex issues.
• Strong analytical and coordination skills, able to resolve complex problems through multi-faceted collaboration.
• Around 2 years of experience in customer complaint handling, risk management, or related fields, preferably in banking, financial and/or fintech sector.
• Team player with the ability to collaborate effectively with various departments to solve problems collectively.
• Detail-oriented, responsible
  Bachelor's degree or above, with preference given to those with relevant experience in the financial or internet industry.
• Willingness to work in different shifts
  
  If you think this opportunity is the right one for you do not hesitate to apply with your up-to-date, English CV!