Sales Cloud Business Analyst

Your new company

Our company a leading, international provider of private higher education. consists of numerous privately owned schools, education facilities, business units, miscellaneous branches and departments in multiple countries, such as France, Germany, Italy, UK, Norway, Cyprus, Senegal and Mexico and beyond.

Your new role

We are seeking an experienced Business Analyst to join our international Salesforce team renowned for its Cross Salesforce Cloud expertise in the Customer Experience chain focused on business domains:

• Customer Services and Sales Departments: 360 Vision, Customer Journey, CRM Base, Omnichannel Contact Center (web, voice, email, chatbot, social media, ...), IS integration;

• Digital and Cross-Channel relational marketing strategy : Portals and Digital Journeys, Cross-Channel Marketing Campaign Management

You will be partially dedicated to Core Model projects, other part of your work will be at the service of the schools to configure their Twilio set up and potential local projects.

• Prepare and conduct functional workshops with business departments and key users;
• Participate in functional design and validation committees;
• Study and propose solutions to evolve our clients' Salesforce applications;
• Translate CRM functional needs of our clients and write Salesforce specifications;
• Serve as a reference for the Salesforce solution with various stakeholders;
• Implement Salesforce Platform (administration, configuration of complex flow…) following Agile methodology
• Maintain and develop your skills through training tools and associated certifications.

What you'll need to succeed

• Determination, rigor, ability to lead and follow up on all client requests and ensure their processing until the project's assigned objectives are achieved;

• Functional Skills: interest, understanding of our clients' organizations and users' needs.

• Technical Skills: affinity for IT projects, ability to interact with multiple external or internal stakeholders: directors and users, system and network experts, developers, architects on application or infrastructure topics.

• Communication and interpersonal skills: listening to the client, working in cross-functional teams, good communication skills (verbal and written);

• Service-oriented and autonomy: responsiveness to client requests, flexibility, versatility, daily proactivity, thirst for learning.

• Salesforce Sales Cloud certification.

What you'll get in return

What you need to do now

Cafeteria
Health insurance
Continous learning with training imbursement
Home Office support

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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